Thompsons Scotland selects ShareDo to drive process and customer journey improvements

Thompsons Solicitors Scotland began a comprehensive strategic review of their IT systems in late 2021. One of the main outcomes of their strategic review was the need to replace their existing Proclaim case management system, so that the firm could complete a transition to the cloud. This would enable them to better adapt to the current and future challenges the firm was facing in an increasingly competitive marketplace.

Thompsons transformation team reviewed all the leading case management systems in the market and narrowed down their selection to two suppliers. The firm then conducted a production quality Proof Of Concept for one of their practice groups, which they presented back to the firm’s partners. After a 3-month proof of concept with an ever-increasing scope, ShareDo was selected by the firm’s partners and IT team.

Ben Nicholson – Head of Product, states:

“Here at ShareDo we have enjoyed collaborating with a forward-thinking and driven IT team, and a Scottish law firm that understands the need to transform in order to support their lawyers. Our domain expertise and experience in the Scottish market was invaluable in supporting Thompsons’ strategic decision.”